We've compiled a small compilation of the most frequently asked questions that our customers send us. If you don't get an answer to your question contact us
What are the shipping costs?
It depends on the method chosen, for example, by TNT up to 5Kg to the collection has a cost of from 4.48 + VAT. During checkout, you can choose the method you want and view the cost.
What payment methods are available?
We are currently accepting payments by Cash on Delivery, ATM, MB Way, PayPal, Credit Card, Bank Transfer, Apple Pay and Google Pay but we can add other methods if necessary.
What happens after I finalize the order?
After completing your order you will receive an email with payment details depending on the method you choose, after receiving it we will send you your order, if you choose payment for a refund your order will be sent immediately.
How long does it take to deliver the order?
Orders received before 3pm are shipped on the same day, normally it takes 1 day to reach you, but depending on the carrier's workload it can take 2 days to arrive. You can see the delivery times for the chosen shipment during checkout.
Will I receive an invoice for my order?
You always receive your invoice with the data you provided at the completion of your order, if you do not fill in your Taxpayer Number, your invoice will be passed to “Final Consumer” .
Is it safe to shop at your store? Are my data protected?
Your data is safe, as we believe that trust is what drives customers to return. To reinforce this security, we installed an SSL certificate on our server to encrypt communications between your browser and our website for greater security.